311 is a straightforward, three-digit telephone number which you can use to obtain information on City of Toronto solutions or programs, or even to make an ask for solution. Residents, visitors and businesses no further need to look for the correct unit or person in the City getting information or help. Callers could possibly get information regarding sets from Toronto Public Library hours of operation, to stating a missed garbage pick-up, to locating completely in which the nearest flu hospital is found.
Any person within Toronto city limitations can phone 311 cost-free, but regular pay phone and mobile phone charges nevertheless apply.
Customer support associates can be obtained to resolve the questions you have or fill a site demand twenty four hours a day, 7 days per week.
If you’re not in the populous City of Toronto and would like to achieve a 311 customer care agent, please telephone call 416-392-CITY (2489).
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There is absolutely no cost for phoning 311, but spend phone and mobile atmosphere time fees will however use. There’s no extra service cost gathered by the phone organization.
No. Callers from not in the city limitations must dial 416-392-CITY (2489) and, if appropriate, cross country costs will likely be placed on the decision.
Yes. In reality, it is possible to phone 311 from a mobile phone that doesn’t have 416/647 location signal provided that the decision is put from inside the populous town restrictions. Mobile atmosphere time fees will use.
When configured, VOIP solution should work precisely provided that the consumer is subscribed to be positioned within City of Toronto boundaries. You are having difficulty calling 311, it is best to contact your respective carrier and let them know you cannot connect if you are a VOIP customer and. Alternatively, you can easily achieve 311 Toronto by dialing 416-392-CITY (2489).
Numerous workplaces and organizations have actually complex telephone and routing systems that will have to be configured to permit people to dial 311. It is possible to get in touch with the telecomm office for the organization or establishment and ask for all of them to reconfigure the operational system to permit telephone phone calls to 311. Instead, it is possible to attain 311 Toronto by dialing 416-392-CITY (2489).
911 may be the quantity to contact situation of disaster. 311 may be the quantity to phone to have information and usage of non-emergency City federal government services.
311 provides information on City solutions just whereas 211 can offer details about individual solutions from any standard of federal federal federal government along with other companies.
211 will be your neighborhood link. It’s the number to demand information on human being solutions – wellness, social and community services. 211 links you by having an information expert who are able to offer information and referrals 24 hours just about every day. For instance, it is possible to phone 211 you are concerned about a family member with an addiction and need information about available programs if you are a newcomer to Canada and are looking for employment training or. You are able to phone 211 in the event that you’ve lost your wallet and don’t recognize where to change your identification or you’re trying to find relationship guidance or even must know where in actuality the nearest after-hours health center is situated.
311 customer service associates have immediate access to interpreters just just who talk significantly more than 180 languages.
The 311 Contact Centre is equipped with technology needed to allow hearing damaged people to keep in touch with customer care representatives. The TTY telephone that is direct for 311 Toronto is 416-338-0TTY (0889).
You can easily request any City service by phoning 311. In inclusion, you will find many online solutions in the 311 website, including service that is online and monitoring.
Definitely not, many solution needs will demand your own personal information. Just people who “need to know” could have use of the information that is personal.
You will be given a reference number when you make a service request with 311. You are able to call 311 when and a person solution agent will help you. You could monitor your service demand online from the 311 website.
Your reference number is comparable to a number that is pin. In the event that you drop it, we can’t give you a brand new one nor can we offer you by having an improvement on the solution demand. Without your guide quantity, we can not validate that you will be whom you state you’re and, because of privacy legislation, we can not launch any information on the solution demand.
Yes. Phone 311 and an individual solution agent shall help you. You are able to just terminate a demand when you yourself have your research quantity.
311 customer care associates gain access to mapping technology that identifies the area of solution demands. While dealing with a call, the client solution agent will confirm that the demand has not yet recently been created before inputting the demand. On line solution needs and email inquiries will also be evaluated to ensure there isn’t any replication.