Ergonomy: Simple Design and User Interface
Unlike another operator that has a super flashy design, Gala Casino keeps it simple. The website is neat and easy on the eye. The same can be said about navigation. You can easily find what you’re looking for, whether it’s games, promotions, or help. The top navigation bar has a button to all of them and one or two clicks will get you anywhere you want.
If you prefer to download the Gala Casino client for PC, the platform isn’t much different. Once again, it was developed with the idea to make it easy for the customers. All games and features can be found quickly and without a hassle.
Gala Casino accepts credit cards and e-wallets. There is a cashier menu that Gala Casino players can refer to for widespread, time effective payment solutions. The SSL encryption coding system ensures that the players are protected against identity theft and frauds.
The player can put funds into their accounts using credit/debit cards Visa, MasterCard, Maestro, Skrill, Neteller and PayPal. Other alternatives may include cheques and bank wire transfer, which may take a longer time to process. You can use our Gala promo code also for your first deposit or any redeposit.
The same processes are used for withdrawals except for the prepaid Paysafecard. The withdrawals are also likely to be sent to the same mode of payment the player chose during the first deposit. Identity verification of the players is done before the first withdrawal is made at Gala Casino. Documents such as drivers license or the person’s credit and debit cards are scanned as well as a recent bill to identify the player’s address.
The Cashier section of Gala Casino offers a number of proven payment providers for both deposits and withdrawals. Here are the possible options:
- Credit and debit cards: the popular VISA/Maestro/MasterCard can be used to both deposit and withdraw money from Gala Casino. The top-ups are instant, while the money should reach your account in a couple of working days after you request a cash out;
- E-wallets: Skrill, Neteller, and PayPal are all available for the customers of Gala Casino. If you add funds to your account, they will appear instantly. Those three are also the fastest way to make a withdrawal from the operator. The money will be in your account within 24 hours and much faster most of the time;
- Other options: you can also use prepaid cards like PaySafeCard, direct wire transfers, and a couple of other payment providers.
Customer Support Service: Help in Real-Time
If you stumble upon any issues with Gala Casino, simply go to the Help Center. There are a couple of buttons who lead there across the website of the operator. Once you open it, you will have to use a couple of dropdowns to explain your problem. Gala Casino will display short articles related to it. If you don’t find the answer there, click on the red “No” button under the “Did these answers help you?” section. You will be given the option to talk to the staff. The fastest options would be Live Chat and the phone line http://casinosreview.ca/wire-transfer/. They will provide direct access to an agent and you will receive help in real-time. Alternatively, you can send an email or use the web form. A customer support representative of Gala Casino will answer within 24 hours.
The overall impression is that the staff is helpful and friendly. Gala Casino has a very professional customer service provider that is able to meet their players need on a 24/7 basis. The live chat is the most convenient and fastest way of contacting service providers. Those who prefer the use of emails are welcome.