You a haircut, make a wedding cake or provide transport – and it hasn’t been done with care and skill, you can if you’ve paid a person or business to do a service – for example, give

You a haircut, make a wedding cake or provide transport – and it hasn’t been done with care and skill, you can if you’ve paid a person or business to do a service – for example, give

If you’re unhappy about p r solution

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  • Ask them to again do it, if it’s possible
  • require a price reduction

If you have a nagging problem with another thing

There’s separate guidance if you have a issue with

Have the ongoing service done again, or obtain a part refund

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Regulations states you have to first give them the possibility of supplying the service once again if it’s feasible for them to do so. But you’re lawfully eligible to go straight to getting a discount if any of the after apply

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